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We will quickly respond and issue an authorization number to be included in your shipment. To qualify for a return please submit a request in our Returns Center here. United States Returns - We currently do not offer return shipping labels for US orders, however we will process refunds outlined by the criteria above. Gift receipts are ineligible for a refund and valid for in-store credit or exchange only. Items must be in original selling condition complete with their original packaging and a proof of purchase is required (physical or digital receipts are acceptable). Store Returns - Items purchased through our brick and mortar location can be returned within 30 days of the purchase date. Please allow 3-6 business days for refunds to appear on your credit statement. We are only able to credit the original credit card used to make the purchase. Once approved we will issue a refund and notify you via a confirmation email. Once your return is received at the store we will review the contents to ensure they meet our return policy requirements outlined above. Drop the package off at the nearest Canada Post depot within 5 business days. Carefully pack the order up ensuring the contents cannot move and have a buffer between the outside walls of the box - items damaged in return transit are not eligible for a refund.Ĥ.

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Once your return is authorized you will be able to download and print a Canada Post return shipping label.ģ. Please navigate to our Returns Center here and fill out the form.Ģ. As long as your return adheres to the above criteria, you can navigate through our online return portal to process your return and create a shipping label.ġ. If we are unable to contact you within 14 days of us informing you that your return has been rejected the product will be recycled or donated.Ĭanadian Online Returns - All Canadian orders are eligible for $15 flat-rate return shipping amount that will be deducted from your refund once the item(s) are back in our possession. The customer can then choose from the following options: If your order is deemed unfit for return because it is not in its original selling condition, we will notify you to let you know that no refund will be issued.

Old Faithful Shop reserves the right to reject returns that do not meet this criteria. Must include original packaging and be in new condition: Items returned to us must be in their original packaging and in a re-sellable condition. Items ineligible for return include Food Items, Plants, Special Order Items and Sale items.

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Within 30 Days - It is our hope that you're completely satisfied with your order, but in the chance that you are not, we will gladly accept returns for a full refund within 30 days of the items being shipped to you.

Rates vary depending on size and weight of package. (UPS Express Saver 1-3 Business Days).

Rates vary depending on size and weight of package. (UPS Express Saver 2-3 Business Days).

Delivery time is approximately 2-6 business days.

Canadian orders are shipped using a trackable UPS Standard shipping service from Vancouver, BC.

Delivery time is approximately 3-6 business days. No duties or additional taxes will be incurred with your order.

USA orders are shipped using a trackable UPS Standard shipping.

Once your order has been processed we will notify you to let you know your order has shipped and provide the tracking number. Shipment transit times do not include order processing times.

$10 Flat Rate Shipping on Orders Under $75Īt Old Faithful Shop we strive to process your order as quickly and carefully as possible within 24 hours.

$10 Flat Rate UPS Standard Shipping on Orders Under $75.

Orders can be collected in Gastown or Kitsilano 7 days a week during our regular business hours. We will send you an email confirming your items are ready for pickup. Items purchased through our online store can be picked up one of our store locations in Vancouver within 24 hours of purchase. We will contact you prior to delivery to arrange a delivery window time. Items purchased through our online store will be delivered the following business day.

We do not deliver on the weekends or on statutory holidays. This service is available from Monday - Friday only.

We are pleased to offer Local Delivery in Vancouver only ( we do not service West Vancouver, North Vancouver, Burnaby, Richmond or Surrey).